After a car accident, you've done everything right: you filed the police report, notified your insurance agent and went to the doctor. You had to spend your own money to fix the car, putting stress on finances during an already stressful period of recovery. Yet, your insurance company still hasn't made a settlement offer.
"My office receives more complaints about auto insurance than any other type of coverage," says Washington State Insurance Commissioner Mike Kreidler in introducing the state's auto insurance consumer's guide. All Washington drivers carry auto insurance by law, yet many aren't getting the coverage they expect in return.